1. What Does This Policy Cover?
2. Your Rights
As a data subject, you have the following rights under the under the Data Protection Act 1998 & GDPR regulations, which this Policy and our use of personal data have been designed to uphold:
The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 8);
The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you please contact us using the details in section 8);
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
3. What Data Do We Collect?
Depending upon your chosen booking option we may collect some or all of the following personal and non-personal data.
Contact information such as address, email address and telephone number;
Bank account details;
4. How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the under the Data Protection Act 1998 & GDPR regulations at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
Providing and managing your Account;
Supplying our services to you (please note that we require your personal data in order to enter into a contract with you);
Replying to emails/text messages from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe button in the email, or notifying us by email;
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
We will keep your information on our marketing list until we are told to remove it as we would assume you are interested in our services until we are told otherwise;
5. How and Where Do We Store Your Data?
We only keep your personal data for as long as we need to and/or for as long as we have your permission to keep it.
Your data will only be stored in the UK.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site and within our Clinics.
Steps we take to secure and protect your data include:
Clinical Paper records are stored securely under lock and key.
To protect your online personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Any information you provide is encrypted using secure socket layer technology (SSL).
Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional generally accepted industry standards.
6. Do we Share Your Data?
We will not share any of your data with any third parties for any purposes.
In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
7. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.
8. Contacting Us
Last updated 25/6/2020